Clear follow-up for
your IT.
Supporting your users, resolving incidents and
planning the next maintenance actions.
01 / Scope
Everyday needs, a defined framework.
User assistance
Remote or on-site assistance and user support on the workstations and software covered.
Diagnostics & incidents
Corrective maintenance and diagnostics: identifying causes and resolving incidents on the equipment covered.
Preventive maintenance
Preventive maintenance, audits and scheduled checks based on the needs of your IT estate.
Advice & upgrades
Advice, updates, upgrades and user awareness.
02 / Method
From troubleshooting to ongoing follow-up.
Take stock
Equipment and usage
Prioritise
Actions to take
Intervene
Agreed scope
Follow up
Incidents and changes
Backing up your team.
With or without an in-house IT team, the scope, responsibilities, hours and terms of intervention are set out in the contract.
03 / Frequently asked questions
The right support for you.
One-off or ongoing?
A targeted intervention or long-term follow-up, depending on your needs.
What should I prepare for our first conversation?
The number of users, your equipment and any recurring incidents.
Already a client? Go to your Support portal (in French)
Let’s start with your situation.
A recurring problem, equipment to look after or an upgrade to prepare?